Returns

1. Buyers who purchase goods remotely have the right of withdrawal.
2. Each buyer can use the right of refusal and return the product within 14 calendar days from the day of receipt.

3. According to Article 12 of the Law on the Protection of Consumer Rights, "the right of withdrawal is the consumer's right to unilaterally withdraw from the contract (reject the order) within a certain period of time, without paying a contractual penalty, interest or damages".

4. The right of withdrawal for goods is valid only if:
4.1.  The product is returned undamaged and complete, presenting a proof of purchase;
4.2.  It is not a hygiene product (such as underwear, etc.);
4.3.  It complies with the regulations of the Cabinet of Ministers of the Republic of Latvia of May 20, 2014 No. 255 "Regulations on the distance contract" for the criteria of paragraph 22.

5. You have the right not to accept the product at the time of its delivery if it is damaged or has damaged packaging, or if its appearance and packaging may not correspond to what you ordered.
6. After receiving the items back at the PAVARDS store, if all return policies are met, the buyer will be refunded the purchase price in the same way it was received within 10 days.

The form for notification of the exercise of the right of withdrawal can be found here. It must be filled out and submitted to SIA LATLYNX together with the purchase document.

You can ask your questions in writing. We provide an answer within 24 hours!